AI Receptionist for Clinics
Appointment requests and new-patient calls don’t stop when the front desk is on another line or the clinic is closed. Sara, CapitalLine’s AI receptionist, answers 24/7 in your clinic’s name, takes down who’s calling and what they need, and sends you the details right after the call.
30-day free trial · No setup fee · Cancel anytime
Meet Sara.
She answers every call, takes down every job, and never puts anyone on hold. Sara is CapitalLine’s AI receptionist, and she’s ready to work your phones.
Hear her for yourself: call the demo line below.
Sara is an AI receptionist, and she’ll tell any caller who asks.
The calls a busy front desk misses
Booking and rebooking requests
Callers who want an appointment reach Sara instead of a busy signal or voicemail. With your calendar connected, she books the appointment herself. Otherwise she takes the request and sends it to your team.
New-patient calls
Most people who reach voicemail don’t leave a message. They call the next clinic on the list. Sara takes their name, number and what they’re looking for, so your team can call back.
Evenings, weekends, holidays
Sara picks up when the clinic is closed and answers common questions from the info you give her, like your hours and location.
How Sara fits your front desk
She doesn’t replace your team. She catches the calls they can’t get to, then hands everything over.
Calls can forward to Sara only when nobody picks up, or all the time if you prefer. She transfers calls to your staff when you’ve set that up, and the Pro plan adds call routing to the right person and Review Protection, which flags unhappy callers to you.
Every call gets
- Answered 24/7, in your clinic’s name
- Questions answered from your info
- Appointments booked or messages taken
- Telemarketers and spam screened out
- A summary sent to you right away
What to know before you set her up
- Not an emergency service. Sara tells callers with an emergency to call 911. She is not a substitute for emergency services or a monitored answering service.
- Not for health records. The service isn’t designed to collect sensitive information such as health records. Set Sara up to take contact details and the reason for the call in general terms, and keep clinical conversations with your team.
- Call recording. Calls to your receptionist are recorded and transcribed to create call summaries. On request, we’ll add a recording notice to your greeting. You’re responsible for making sure your use, including any caller notice or consent, complies with the laws that apply to your clinic.
- An AI, and honest about it. Sara is an AI receptionist, and she’ll tell any caller who asks.
Read the full Terms of Service and Privacy Policy.
Plans for clinics
Pick the plan that fits your call volume. Every plan answers 24/7 and comes with support from our Canadian team.
- Starter: $199 CAD/month, up to 200 minutes/month
- Pro: $349 CAD/month, up to 500 minutes/month, adds call routing to the right person and Review Protection (unhappy callers flagged to you)
- Unlimited: $599 CAD/month, up to 2,000 minutes/month (fair use)
All prices in CAD, plus HST/applicable tax. 30-day free trial on every plan. No setup fee. No contract. Cancel anytime. Full plan details.
Common questions
Can Sara book appointments?
Yes. With your calendar connected, she books the appointment herself. Without it, she takes the request and sends it to you.
Do we keep our clinic’s phone number?
Yes. Your patients keep calling the number they already know. Calls forward to your CapitalLine receptionist when you don’t pick up, or all the time if you prefer.
How does our team get the messages?
Sara sends you a summary of every call by email right after it ends.
Does Sara speak French?
Yes. Sara speaks English and French, and now also Hindi, Tamil, Urdu, Mandarin, Cantonese, Spanish and Portuguese.
Who we help: Ottawa · En français · Plumbers · HVAC · Clinics